Mobile Detailing FAQs

Booking, packages and what to expect from our mobile and drop-off service. Still unsure? Ask our team.

Service Areas & Locations | Pricing & Booking | Detail Packages | Other Questions

Service Areas & Locations

  • We serve Surrey, Langley, Cloverdale, Clayton Heights, White Rock, Maple Ridge, North Delta, Coquitlam and Port Coquitlam. Coverage and travel fees depend on the exact service address.

    Check your service zone before booking. Outside the mapped area? Contact us to check availability.

  • Zone 1 has no travel fee. Zone 2 has a $40 travel fee, added at checkout. Check the service-area map using the address where the detail will take place. If the address is outside our zones, contact us before booking.

  • Check that your building or strata allows detailing and that there is a suitable place to work, with space for our van near your vehicle. Tell us about access restrictions before booking.

    Water and power are optional in the booking form; select the fully mobile service option if you need us to supply both. If the parking setup will not work, we also offer drop-off service in Surrey. Send us your setup details if you are unsure.

  • Yes, if the property owner or workplace allows it and there is a suitable, safe place to work beside your vehicle. Arrange permission and let us know about parking, access and any site rules before booking.

    Water and power are optional in the booking form; choose the fully mobile service option if needed. We offer mobile and drop-off service, so contact us if your workplace setup is not suitable.

  • Usually, if there is a suitable place to work and space for our van close to your vehicle. Check your strata’s rules and any parking restrictions first. Send us a photo of the parking setup if you’re unsure, or choose drop-off service.

  • Yes. We offer mobile and drop-off service. Choose Drop-off when booking online to bring your vehicle to our Surrey location. Contact us if you need help choosing.

Pricing & Booking

  • Pricing depends on your package and vehicle size. Our pricing page lists the current rates and what each package includes. Pet hair, stain treatments and other optional add-ons are listed separately. A travel fee applies in Zone 2.

  • Book online to choose your package, vehicle size and available appointment. Check your service address and select any add-ons your car needs. If you’re unsure which package fits, ask us before booking.

  • Remove personal belongings, valuables and large loose rubbish from the cabin and trunk so we can reach the areas being cleaned. You do not need to wash or vacuum first. If you want the vehicle upholstery beneath a child seat cleaned, remove the child seat before we arrive and reinstall it yourself afterward.

  • We accept cash, card and e-transfer. Payment is due after your detail is complete.

  • Please give at least 24 hours’ notice to cancel or reschedule. Changes within 24 hours of your appointment incur a $20 fee. If we arrive and cannot access your vehicle, or you’re a no-show, a $50 fee applies.

  • We’ll keep you updated about our arrival. Earlier jobs, traffic and vehicle condition can affect the schedule, so let us know beforehand if you have a firm deadline.

  • Our Maintenance Program is recurring care to keep your vehicle fresh between deeper cleans. Contact us with your vehicle, how you use it and the schedule you have in mind. We’ll recommend a starting detail and a maintenance plan that fits its condition.

  • Timing depends on the package, vehicle size, condition and add-ons. Ask us for an estimate for your vehicle before planning your day around pickup or departure. We’ll let you know if the job needs more time.

  • Weather and the available workspace can affect a mobile detail. Tell us if you have a garage or covered area. If conditions make the job unsuitable, we’ll contact you to discuss the setup or reschedule.

  • You do not need to stay for the whole detail. Arrange vehicle access and key handover with us beforehand, and keep your phone available in case we need to reach you. We’ll coordinate completion and payment with you.

Detail Packages

  • Choose the 2n1 Bundle for our full interior and exterior clean, the Interior Package for the cabin, or the Exterior Package for the outside. The Re-Fresh Bundle is a lighter inside-and-out clean for everyday upkeep.

    Compare inclusions and current prices.

  • The Interior Package includes vacuuming, surface and crevice cleaning, suitable fabric shampooing, seat care, interior glass and door-jamb cleaning. Treatment depends on the material and condition. Pet hair and stain treatment are optional add-ons; not all marks or odours can be removed. See the full Interior Package.

  • The Exterior Package includes a pre-rinse, foam and hand wash, wheel and tire cleaning, paint sealant, tire dressing and towel dry. Clay-bar treatment and engine-bay cleaning are optional add-ons. See the full Exterior Package.

  • We do not remove or reinstall child safety seats. Remove them before the appointment if you want us to clean the vehicle upholstery underneath. Follow the seat manufacturer’s instructions for cleaning the child seat itself and for reinstalling it.

  • Embedded pet hair takes extra tools and time beyond a standard vacuum. Select the appropriate level when booking and see the current add-on prices. Results depend on the fabric and how deeply the hair is embedded; complete removal cannot be guaranteed.

  • Contact us before booking and explain what you’ve found. Mould is not part of a standard detailing package. We need to discuss the condition and scope before confirming whether we can take the job.

  • Ozone treatment is an optional odour treatment. It does not replace cleaning the source of a smell, and permanent odour removal is not guaranteed. Talk to us about the smell and your vehicle’s condition so we can discuss suitable options and treatment instructions.

  • Interior cleaning and an appropriate odour treatment may reduce smoke smells. Results depend on how long the vehicle was smoked in and where the residue has settled. Contact us before booking so we can set realistic expectations; some smells can linger or return.

  • Yes, engine-bay cleaning is an optional add-on. Tell us about any known electrical or mechanical issues before booking. We’ll assess the condition and access before starting. This is a cleaning service, not a repair or mechanical inspection.

  • We choose suitable cleaning, shampooing or extraction methods for the material and stain. Stain treatment is an optional add-on, with levels listed on the pricing page. Age, dye transfer and permanent damage can limit the result; complete removal is not guaranteed.

  • Clay treatment removes bonded surface contamination that remains after washing. It is an optional exterior add-on. It does not remove scratches or replace paint correction. Ask us whether your paint needs it before adding it to your booking.

  • Sealant adds gloss and a protective layer that helps make ongoing washing easier. It is included in the Exterior Package and 2n1 Bundle. Durability varies with weather, driving and wash habits; it does not make paint scratch-proof.

  • Wheel cleaning is included in the Exterior Package and 2n1 Bundle, with a lighter wheel clean in Re-Fresh. Built-up contamination may need additional work. Existing corrosion, pitting or damaged finishes cannot be reversed by cleaning.

After Your Detail & Other Questions

  • Fabric that has been shampooed or extracted may still be damp at handover. Drying time varies with the material, weather and ventilation. We’ll explain what needs time to dry and how to air it out safely before you use the vehicle.

  • Yes. Contact us with the vehicles, packages and service address so we can arrange enough time and confirm the quote. Availability depends on the size and condition of each vehicle.

  • Please point it out during the final check, or contact us with photos as soon as you notice it. We’ll review the concern with you and discuss the next step. Existing wear, damage and stains that cannot be removed are different from areas missed during cleaning.

  • Choose based on the car’s condition. The Interior Package is a good starting point for built-up cabin dirt, while the Exterior Package cleans and protects the outside. Choose the 2n1 Bundle when both need attention. Compare the packages or ask us for a recommendation.

  • Contact us to arrange a detailing gift. We’ll help you choose a package and confirm payment, the recipient’s service address and how they can schedule the appointment.

  • No. We clean around and beneath accessible areas without unbolting factory-installed seats or disconnecting wiring. Seat rails, trim and other fixed parts can limit access. Let us know about any specific area you’re concerned about before the appointment.